Chris Alfano (Administrator) Unlock Philly Buzz

How James Tyack’s civic app has made SEPTA more accessible

Take it from James Tyack, who led a civic app project called Unlock Philly where users could report accessibility issues on SEPTA.

“When we first started recording and sharing the [elevator] outages, we saw up to 10 outages at a time with some elevators broken for two months,” he wrote. “The stats show an improvement over the past year: it’s rare to see more than one or two concurrent outages and they’re fixed quickly.”

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