Director of 311 at City of Philadelphia
As the new Executive Director of Philly311, Tim brings more than 30 years of executive experience helping organizations improve customer experience through customer journey projects that integrate website usage, call center contacts, and other channel interactions to improve service. Tim’s expertise with people, processes, and technology alignment will help the City to continue to move forward in improving services to our customers. Tim was part of Mayor Kenney’s transition and had an opportunity to learn about opportunities and challenges within City government.
Starting out as one of the first technology hires, Tim was with the Vanguard Group of Investments from 1982 to 2014. While at Vanguard, Tim implemented technology projects that improved the service experience for millions of clients and enabled the organization to grow.
Rebecca Corcoran Swanson
Planning Director at City of Philadelphia Department of Licenses & Inspections
Programming Co-Chair at Young Involved Philadelphia
Stacey is the Founder and CEO of FixList, a real estate data services company dedicated to identifying real estate trends and opportunities through data. She formerly worked as the Data Services Manager and Data Scientist for the City of Philadelphia where she helped departments leverage data to improve operations, and empower them open up their data to the public. Prior to joining the Open Data movement, she worked on the City’s Vacant Property Strategy, building a data management system and processes to best utilize the City’s channels of enforcement. She is a Philadelphia enthusiast and data nut who loves making things, and making things happen.
Comcast – Technology & Product
Splunk Engineering & Operations Manager
Kate Lawrence-Gupta is currently the Splunk Engineering & Operations Manager at Comcast Cable in Philadelphia. Kate’s team of engineers manage several deployments of Splunk within Comcast to support the X1 Platform. She has presented at Splunk Live-Philadelphia as well as multiple national Splunk conferences and is the winner of the 2013 Splunk Revolution Award for Innovation as well as an inaugural member of the community-driven SplunkTrust MVP program